My inspiration comes from many things, but most importantly I have seen what technology has done for Autistic people. My oldest son is a big inspiration for me in doing what I do. The more I get into computers the more I see what computers and technology can do for those with special needs. Have you seen the article on how the iPad has helped autistic people? The San Fransisco Weekly had posted an article on how the iPad helped her autistic son become a part of the world around him. Computers have helped them communicate on so many different levels. The following video is a prime example of what technology can do for someone. The Girl Who Found Her Inner Voice
This is why I love computers. This is why I make it my priority to help those that need it regardless of the cost.
I fell in love with computers when I was in middle school in my graphic arts class. I started off making posters, banners and greeting cards for all occasions. I am not a person who can draw but I found my creativity through producing images through the computer. I found my passion. As the years went by I had many classes that were computer based or had some sort of computer imaging involvement: journalism, graphic arts, wood shop and metal shop. I even did some volunteer work for a local newspaper, The Cambrian, for work-study credits. After I graduated I went on hiatus for many years. I still loved computers and what they can do and I used them on a regular basis but, I was busy growing up and finding my place in the world. My passion kind of got put on the back burner.
In 2003, when my son was 3, a computer ended up coming into my house. Just like a light, my passion was back. I hedged around it for awhile because I was scared to become dedicated and not be able to make anything out of my passion. Then one day I had an opportunity to actually own my very first computer, a Compaq Presario 900. I worked with the 256mb and the 486md systems, but NOTHING like the 900, I mean it was almost a Gigabyte (gb) system. Back then in 2004 that was huge.
After owning that for a few months I realized I wanted something better. I looked into what it would cost me to build my own computer. I sold the Compaq for a decent price and turned around and bought the components for my first custom computer for only $300. From then on I was addicted to custom built computers. How can you pass up building a computer for cheap as opposed to spending $1500 on a pre-built computer. Not to mention I couldn’t afford to do it that way. That is why I focus on the low income side of computer building. I want to help those that can’t afford to do what they want to do. I look into their options and make it possible for them.
A few weeks ago a my brother decided to buy a computer outside of the normal place that he would go through. He did some research around the internet and found a company called iBuyPower. I have never heard of this company before. Come to find out they use refurbished parts and sell the computers at a to high a price.
Here is my story with the company:
Three weeks ago my brother bought a computer from iBuyPower and he did a rapid delivery method. Which meant he would get the computer shipped within 24 hours and have it within a week. When he received the computer he hooked it up and everything by himself and I had to install the Operating System. Everything installed correctly, it was after install that we started having blue screen and crashing problems. Almost immediately after installing the OS, Windows 7, the blue screens started happening. First it crashed on install of the anti-virus I put on. I figured the file was corrupted to I reinstalled a different anti-virus program, it took. The next thing that happened was I was doing the OS updates and the monitor went black, I figured the video drivers were out of date, so I updated them. Then it blue screened, so un-installed the drivers. Then I put Google Chrome on because IE8 was crashing the computer, it was working fine for awhile there.
After about a day of my brother having more crashes and then finally not booting up at all. I came back over to take a look at it and when I turned it on it did one long beep continuously. I did some research on what error codes mean, this one in particular meant CPU failure. I ended up calling the company and going through some troubleshooting. Long story short we ended up sending it back for repair.
After shipping it back, the company itself had the system for about 24 hours before they shipped out again. When my brother received his “newly refurbished” computer, he plugged it in. He had me come over, again, to set up his OS… again. This time everything installed properly, we didn’t have any major issues. Except for a USB driver problem that blue screened us and crashed his computer. This was easily corrected by uninstalling the driver. We had no more issues after this….until after I left. He started installing all of his software and games. Then the issues started happening, AGAIN. It crashed a few different times on him. Then he turned it off and went to work. In the morning he went to turn it on and low and behold it was doing the exact same thing it was doing the last time, the continuous long beep with no BIOS or video. Nothing was showing up. I ended coming back over to call the company again, come to find out all they did was disable the temperature sensor. They didn’t check the CPU or the motherboard, they didn’t put it through any diagnostic what-so-ever.
In talking to the technician, is where I got the best customer service ever…… not really.
Here’s how that went:
I called the company on behalf of my brother to do some troubleshooting with them to figure out what was going on. I was connected to a technician and I was explaining to him what was going on. He was telling me to do things that weren’t possible to do, like press the restart button and wait for the Logo screen to pop up. I explained to him before he had me go and attempt to do this that I wasn’t able to see the logo screen because the computer wasn’t booting up. He kept trying to get me to restart the computer and do what he asked me to do. I informed him 3 different times that what he was asking was impossible and then I explained to him that I am a technician and I work on computer for a living. What happened next completely shocked me, he put me on hold and transferred me to someone else, without telling me he was doing so.
I ended up getting transferred to the Customer Service department.
He did this because I said something early on in our conversation that we wanted to find out what the procedure would be to get a refund. While I was talking to the customer service person I gradually started to get angry. I first informed him that I was transferred without my knowledge to someone that wasn’t going to be able to help me fix the issue. Then the person I was talking to kept telling me to calm down and to call him back when I have calmed down. Instead of trying to fix the issue or help me fix the issue, he kept telling me to calm down and let the technician help me. I told him that was exactly what I was doing until he transferred me to Customer service. By the end of my conversation with them, I was so livid with the company. I asked to talk to a supervisor and come to find out the guy I was talking to was also the acting supervisor for the day. Then to top it off instead of trying to calm me down and help me fix the problem, he stuck me on hold. Just hung up on me basically, that told me that he didn’t and wasn’t going to do anything to make this any better. For me the customer or for their company. I informed them that I was going to be writing up this review, he told me to go ahead and that he didn’t care what I did.
All in all, after everything was said and done. My brother ended up calling the company back and he is shipping it to them AGAIN. They said they were going to build him a whole new computer this time, we’ll see how this one goes.
It was reviewed through many different companies, CNET had a few not so positive customer reviews.
I for one being a computer person, would NEVER go through this with a company after the reshipment of the “second” computer. I would have gotten my refund and went through another company, at least then I would know I wouldn’t get shoddy customer service and I would be able to get reliable tech support. But that is just me. I can go through a computer components company and be able to buy all the products I need for a fraction of the price and have it all be new product. As the saying goes, don’t make other people’s problems become yours, this is especially true in electronics of any sort.
The moral of this story, please be careful of where you buy your computers. Just because the company sells cool product doesn’t mean they are the best company. Do your research and find out as a whole how the company runs and operates. Or use a consultant to find out what they think. Either way don’t just settle, know what your getting into.
Have you been having problems with your Gmail account? Having issues with sending and receiving email and pages slowly loading?
Well it has been said that the Chines are to blame for this. According to Digital Trends and Guardian it was to quell an uprising called the “jasmine revolution”-an online dissident movement inspired by events in the Middle East.
But, Google isn’t the only one having “hacking” problems. Facebook has been infected too. There are videos going around. The status message is: “omg you have to check this out, it’s hilarious” followed by a link to a video that MOST people would want to click on to see what it would be. In doing this you post the same video on a number of people in your friends list wall. In turn spreading the virus to them. This has been a commonly “spammed” message throughout Facebook.
Also Tumblr, had a security breach this weekend. According to Fast Company “748 lines of sensitive information to be exposed to the public.” Talk about a bunch of personal data being exposed. Hope those of you that use Tumblr didn’t have any “sensitive” information you didn’t want people to see.
At this time in our country we should ALL be extremely careful about how much of ourselves we expose on the internet. Know the site your are on or joining. Don’t go to places you’re not sure of. If you have questions research them or ask someone who is “savvy” in the internet and what is going on around the web.
If you don’t have internet security, GET some there are many FREE programs out there. Following are a few I recommend:
If you want to find a good paid subscription Internet Security, the following link will provide you with in-depth knowledge of what is recommended:
My personal recommendations are:
- Bit Defender
- Norton Internet Security
- Trend Micro Internet Security
What I don’t recommend:
- Microsoft Essentials
- One Care
I don’t recommend these because the virus databases are about 6 months behind the rest of the companies out there. I recently had an issue with Microsoft Essentials on a clients machine and found a little over 200 infected objects, with Adaware and Avast, because Essentials didn’t see it. These programs also take up alot of resources on your computer, utilize memory and cpu usage that you need in order to have a good functioning computer.
Be careful and stay protected.
We are a company that is focused on helping people help themselves in the vast world of computers. Our focus is:
- Computer Analysis in computer repair, refurbishing and help you put together a custom-built machine.
- Computer Consultation: finding what machine or programs would be best for your lifestyle.
- Social networking: Facebook, Twitter, LinkedIn, and blogging.
- Help you get your Home Network setup on more than one computer so everyone can browse the internet at once.
- Troubleshooting for those hard to find questions and answers or just to help you gain knowledge. We focus on helping you get the most out of the knowledge we provide.
We want to help people of all incomes not just those that can “afford” to do it. We will barter if the need suits both of us. We want to help all of you that need the knowledge. NOBODY should be left in the dark when it comes to computers and what they are capable of and used for.
We’re a friendly, truthful and a caring company that has YOUR best interest at heart. NO false advertising and we make sure you aren’t going to get something you don’t need. If we can’t provide what you are looking for we will find out who and where you can get the knowledge you need.